Emma Boettcher


I am a user researcher, specializing in projects for academic libraries. Since 2016, I have been the user experience resident librarian at the University of Chicago.

In my work, I primarily conduct think-aloud usability testing on digital interfaces and user interviews with students, faculty, and staff. I also have experience with card sorting, mobile usability testing, focus groups, analysis of web statistics, and wayfinding studies.

Since 2018, I have also served as a product owner for FOLIO, an open-source library management system. I manage the backlog of work for loans and item state features while working remotely with three different development teams. To identify features and requirements, I meet regularly with the special interest group for resource access and solicit feedback on design ideas.

I received my master's in information science from UNC-Chapel Hill in 2016 and completed my bachelor's at Princeton in 2014.